Terms of Service

ClinicClaw is an AI-powered practice management platform that connects to your existing tools (Google Workspace, HubSpot, Salesforce, Jane App, Cal.com, Twilio, and others) to automate patient communication, appointment management, and practice growth. The platform includes an AI assistant, campaign scheduler, channel management, and integration hub. ClinicClaw is operated by Metaphase Marketing LLC.

By accessing or using ClinicClaw, you agree to be bound by these Terms. If you do not agree, do not use the Service.

• You must provide accurate, complete information when creating an account
• You are responsible for maintaining the security of your login credentials
• Notify us immediately at hello@clinicclaw.com of any unauthorized access
• You must be at least 18 years old with authority to bind your practice to these Terms

Plans are billed monthly:

• Starter — 10,000 AI credits per month
• Growth — 50,000 AI credits per month
• Pro — 200,000 AI credits per month

Credits are consumed by AI actions (messages, SMS, email sends, tool calls). Unused credits do not roll over. All fees are non-refundable except as required by law. You may cancel at any time; access continues through the end of the paid period.

You agree not to use ClinicClaw to:

• Send unsolicited communications to individuals who have not consented to receive them
• Violate any applicable law, including HIPAA, TCPA, CAN-SPAM, and GDPR
• Harass, threaten, or impersonate any individual or entity
• Reverse-engineer, scrape, or extract data from the platform
• Use the AI to generate false, misleading, or harmful medical advice

You are responsible for your HIPAA compliance. If your use involves Protected Health Information (PHI), you must execute a Business Associate Agreement (BAA) with ClinicClaw before processing PHI. You are the Covered Entity and are solely responsible for obtaining all necessary patient consents and complying with applicable healthcare regulations. Contact hello@clinicclaw.com to request a BAA.

If you use SMS features, you represent that all recipients have provided express written consent to receive automated messages, you maintain consent records, and you honor all opt-out requests immediately. ClinicClaw provides STOP/HELP/START handling automatically, but compliance with patient consent requirements is your responsibility.

By connecting third-party services, you authorize ClinicClaw to access and act on your accounts as configured. You remain bound by each platform's terms of service. We are not responsible for third-party availability or accuracy. You may revoke any integration at any time from Channels settings.

AI-generated content may contain errors and should be reviewed before use in clinical contexts. ClinicClaw does not provide medical advice. You are solely responsible for reviewing patient-facing communications before they are sent. We are not liable for outcomes resulting from AI-generated content you choose to use.

ClinicClaw and all platform features are owned by Metaphase Marketing LLC. You retain ownership of your practice data and patient data. You grant ClinicClaw a limited license to process your data solely to provide the Service.

The service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, ClinicClaw shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim shall not exceed the amount you paid us in the three months preceding the claim.

You agree to indemnify and hold harmless ClinicClaw from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your patient communications.

We may suspend or terminate your account immediately for violation of these Terms, fraudulent activity, or non-payment. You may export your data within 30 days of termination. After 30 days, data may be permanently deleted.

These Terms are governed by the laws of the State of Texas. Disputes shall be resolved by binding arbitration in Dallas, Texas, except either party may seek injunctive relief in court for intellectual property violations.

We may update these Terms with 30 days notice for material changes. Continued use after the effective date constitutes acceptance.

Metaphase Marketing LLC
hello@clinicclaw.com
clinicclaw.com